After purchasing a '06 C280 in July-09 the level of service I have received have been anything put professional &/or high quality. During the warranty period the dealer repeated refused to address transmission & a $200 e-brake issues, stating always "that we were unable to replicate the issue in our shop". After complaining to MB Corp, I was told that the dealership would take care of the e-brake after almost 30 days of constant complaining. After changing service advisors after 4-6
attempts to get the transmission addressed, the dealership "found the problem" and replaced a computer part while refusing to detail the cost and issue. Two weeks ago having experienced a vandalised window I returned to dealership for the repair". After receiving the call from the Service advisor at 12:40pm the next day regarding the price of part & labor and finding that they refused to honor the agreement made with MB Corp 30 days prior for the e-brake issue, I choose to purchase the required parts only and take the car elsewhere for services/. At 4:30pm I show up to the dealership ready to check out and learned that they still were not done and they still needed "another 3o minutes to finish"!. When asked why I had not received a call to update me on the status, I was told "it was a
miscommunication and that the service advisor had other customers to take care of",. Despite the complimentry exterior wash promised to all customer who purchased the vehicles from the dealership when serviced & having my car in their shop for almost 48 hrs, my car was returned to me over an hour later with the broken window glass still on the floor and seats, I was charged for work that I did not authorize and they left the car outside the service center during a
rain storm without any covering what so ever|. Given the rain, was it too much to ask for you to vacum out the car - really! My service advisor then promptly greeted me asked me to check-out seeing that I had already spoken with the Owner's VIP admin rearding the poor service being provided,. When I asked her about my vehicle condition and window, the service advisor asked me where I lived and if I wanted a trash bag to cover the window|. My reply to her was, if it were your car, would you want it protected in this rain? When this issue was escaleted to the owner of the company and service manager, I was told by both that "my complaints were chronic" and that I should find another deadlership in the area to service my vehicle'. Now that is commitment to high quality customer service, is it not? This is ulimately what my service survey replies & complaints have achieved...beware!
For your sake, I would advise you to stay away from Mercedes & the Prime Deadlership group who owners and operates MB of Westwood in MA if you value your time, money and automobile. They want your money and don't care one bit whether you get the value or quality you expect! 129fa58
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