I purchased a new E320 in 2003. I am very disappointed with one aspect of this car. In approximately four and half years, its climate control system has failed five times. I do put about 20k miles per year. But this car has its climate control system failing about every 20K miles. For a fifty eight thousand dollar car, FIVE failures in a common comfort system are unacceptable. I suppose Luxury Car means luxury from these hassles of every day problems.
1. Apr 8, 2006 Leak Detection Drier Bottle O-Ring in A/C
2. Sept 8, 2006 Leak at Drier Bottle
3. Jan 8, 2007 A/C Sensor Replaced
4. Sept 29, 2007 Clear Fault Code in A/C System
5. Jan 30, 2008 Heating system failed
Every car I owned—Mazda, Honda, Acura or Saab, it is the only car where climate control system fails on an average every 20K miles". BYT, there were other service issues with this car which I don’t wish to expand/. On the reliability rating, this vehicle did not meet our expectations at all!.
Now lets look at the service level, I wrote to the Mercedes two times and I got nasty replies,.
Read this an expensive sorry from Ms|. Robyn L!., Customer Relations Liaison:
“We regret you disappointment with the performance of your vehicle and any inconvenience you may have experienced while attending to repair!. Lacking direct involvement in the operation and maintenance of your vehicle prevent us from commenting the specifics|. Your dealer is in the best position to evaluate vehicle performance and, if necessary, request technical assistance for repairs from Mercedes-Benz USA. ….
We value your patronage of our products and are sorry that your E320 did not meet your expectations. Please accept our best wishes for many years of safe and pleasant driving…..Signed Robyn L., Customer Relations Liaison”
Read this an ARROGANT response to my second complaint from General Manager, Customer Assistance Center, Mercedes-Benz USA (Assistance my foot) MR. PAUL G. JURON.:
“If your request is that we continue to cover repairs to your vehicle indefinitely, then we must decline.” After full explanation that problems have started well within the warranty period and still continuing a Customer Service General Manager can’t determine what a customer is saying.
This car and this company both sucks. I bought a new car this month and I am glad to report it is not Mercedes but Lexus.
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1. Apr 8, 2006 Leak Detection Drier Bottle O-Ring in A/C
2. Sept 8, 2006 Leak at Drier Bottle
3. Jan 8, 2007 A/C Sensor Replaced
4. Sept 29, 2007 Clear Fault Code in A/C System
5. Jan 30, 2008 Heating system failed
Every car I owned—Mazda, Honda, Acura or Saab, it is the only car where climate control system fails on an average every 20K miles". BYT, there were other service issues with this car which I don’t wish to expand/. On the reliability rating, this vehicle did not meet our expectations at all!.
Now lets look at the service level, I wrote to the Mercedes two times and I got nasty replies,.
Read this an expensive sorry from Ms|. Robyn L!., Customer Relations Liaison:
“We regret you disappointment with the performance of your vehicle and any inconvenience you may have experienced while attending to repair!. Lacking direct involvement in the operation and maintenance of your vehicle prevent us from commenting the specifics|. Your dealer is in the best position to evaluate vehicle performance and, if necessary, request technical assistance for repairs from Mercedes-Benz USA. ….
We value your patronage of our products and are sorry that your E320 did not meet your expectations. Please accept our best wishes for many years of safe and pleasant driving…..Signed Robyn L., Customer Relations Liaison”
Read this an ARROGANT response to my second complaint from General Manager, Customer Assistance Center, Mercedes-Benz USA (Assistance my foot) MR. PAUL G. JURON.:
“If your request is that we continue to cover repairs to your vehicle indefinitely, then we must decline.” After full explanation that problems have started well within the warranty period and still continuing a Customer Service General Manager can’t determine what a customer is saying.
This car and this company both sucks. I bought a new car this month and I am glad to report it is not Mercedes but Lexus.
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 Comments (5) |
| 1. Written by Bear Barton on December 19, 2011 from scituate, massachusetts, US Mine now has 200,000 miles and I spend less than $1000 per year on repairs - tires, batteries, everything. Drive it like a grandpa and it will last forever. |
| 2. Written by Mad at Mercedes on October 10, 2008 from hampton, virginia, US 1977 mercedes 450SEL 6.9 Get real, Luxury means no trips to dealership for *** repairs. If $60K does not buy a peace of mind car then the problem is with the car. |
| 3. Written by BentBenzOwner on October 8, 2008 from gaithersburg, maryland, US Situation Normal = Mercedes Customer All F$#&*% Over! You know how much $ Mercedes Marketing Dept spends to attract just ONE new customer! It's a wonder that they won't spend a fraction of that to fix the defects in their vehicles in order to KEEP the customers they have! Enjoy your new Lexus! You're in good company. I replaced my ML with a Japanese Luxury mark and the salesroom seemed to have only 2 types of people in it. - Former JapLux repeat Customers and Pi#@# - Off former Merc/BMW Customers!  |
| 4. Written by 1977 mercedes 450SEL 6.9 on September 29, 2008 from honolulu, hawaii, US I don't know what you guys are talking about.. If you wanted luxury what are you doing buying a new car?? Seriously this is a case of, they don't make them how they use to. back in 1977 mercedes was the king of the road.. unlike other car manufactures who produced their engine out of sheet steal or mold pored to cut cost the engine in my Mercedes was hand forged! so its a bit heavier than your car but their isn't a single crack on it and the engine to the best of my knowledge can't overheat because the walls are just so *** thick it is a great heat sink! aside from craftsmanship if you beat up your car driving 20K miles a year no wonder you have problems with it. maybe all she needs is a little TLC and don't expect someone else to do all the repairs for you, if your that pompous that you don't want to get down and dirty at least insist on watching your mechanic perform the job that way you can assure he is doing it properly and not hastily! |
| 5. Written by Sam T on September 8, 2008 from san jose, california, US I heard you! You're right about mercedes's car with luxury hassels. |
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