Mercedes Benz
Mercedes Benz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz has 1.8 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Mercedes Benz to a friend or colleague.
- Rating Distribution
Pros: Comfy ride, Driving, Good performance.
Cons: Customer service, Excuses but no action, Sevice is suck and attitude od staffs are bad.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz has 1.8 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Mercedes Benz to a friend or colleague.
- Rating Distribution
Pros: Comfy ride, Driving, Good performance.
Cons: Customer service, Excuses but no action, Sevice is suck and attitude od staffs are bad.Recent recommendations regarding this business are as follows: "The gle350 is a 4 cylinder truck it lack power until you pick up speed. The cylinder is not strong enough to support truck .and that why why truck loses power has to be replaced. Until they recall or fix I wouldn't recommend", "When a company refuses to abide by their warranty, don't buy from them.", "Don't count on any Mercedes Benz warranty", "Mercedes DOES NOT comply with their warranty requirements.", "Avoid Mercedes.".
Most users want Mercedes Benz to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Miami, FloridaComplaints
User's recommendation: The gle350 is a 4 cylinder truck it lack power until you pick up speed. The cylinder is not strong enough to support truck .and that why why truck loses power has to be replaced. Until they recall or fix I wouldn't recommend
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monterey, CaliforniaMercedes Benz of Monterey,ca.
I have not heard anything for 49 days now. Monterey,Ca. Mercedes Benz Needs a Complete Overhaul, from customer service "Devon" to educating them on Honesty to Customer Care.
Radio Silence....30 days
Two years ago, in December, the dealership replaced my fuel pump in my 2003 E320 MBZ.
Over the past year, I have noticed subtle issues with my car, primarily small sounds, smells and a general sense that something was "off". Six months ago, I attempted to schedule an oil change, I encountered an unpleasant interaction with a staff member who indicated they were too busy to accommodate my request. This experience made me hesitant to drive my car out of Monterey County.
As time passed, I observed a screaming sound upon starting the car, which would subside after driving a bit. Despite my attempts to communicate with the dealership, including leaving messages for the General Manager, I received no response.
This lack of communication left me perplexed and unsure about the next steps for my vehicle.
Eventually, the situation escalated when my car broke down on December 29th a few blocks from my home during heavy rain. With AAA at my disposal, I could have towed my car to a garage. However, I believed that the dealership where the fuel pump was previously replaced, would address the issue promptly if only they had returned my calls.
After three days, I finally managed to have my car towed to Mercedes Benz of Monterey. Upon inquiring about the status of my vehicle, Eldon informed me that the fuel pump was the problem, but unfortunately, I was past the warranty period yet Eldon's dismissive attitude and laughter only added to my frustration.
Further communication with Devon, who claimed to be the General Manager, did not yield a satisfactory resolution.
Devon suggested replacing my car with a new one, despite my clear preference to keep my existing vehicle.
Additionally when I contacted the warranty provider, the number provided led me back to Mercedes Benz of Monterey, creating more confusion.
I love my 2003 E320 MBZ, which has served me well, and has low mileage. I implore you to investigate this matter thoroughly, address the issues with my vehicle promptly, and ensure the necessary steps to rectify this situation.
Thank you for your attention to this matter, and I look forward to a prompt resolution.
Sincerely, Tonia Warnshuis
Preferred solution: I would Just love for them to Fix the damaged fuel pump they installed in my MBZ E320 !
User's recommendation: Don't use Mercedes Benz Monterey,Ca. They have had my vehicle for Over 30 days!!
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Verified ReviewerDisappointed with my Mercedes-Benz purchase!
I just purchased a 2023 Mercedes-Benz Sprinter, 3500. (The big boy) I paid over $102,000 for this van.
Then I needed to pay $1400 for shipping. From Kansas City, Kansas City, Missouri to Brooklet, Georgia.
I bought my Sprinter from a salesperson by the name of Denny. Why am I here to complain? Because the driver' s fender is a different color than the rest of the van.
Over $102,000, and the drivers fender does not even match the hood or the driver side door.
**Yes, the contract did say "All sales are final." I'm reaching out hoping that something will be done about this oversight, honorably, by Mercedes-Benz. Honorably, because the fender needs to be repainted!!
- All wheel drive a lot of room diesel
- Too pricey for a paint job that does not match way too pricey
Preferred solution: I would like to have my fender match the rest of my van. Meaning, the fender needs to be painted.
User's recommendation: Do not buy sight unseen! Colors do not match!
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Verified Reviewer | Brunswick, OhioComplete disappointment
I really liked my glc but had the worst experience EVER with this dealership and now corporate!!!
Leased a car with the intention to buy it at the end of the lease. I was never told the car was in an accident that required it to be towed!
I found out about the accident by a Carfax and experian report, not the dealership.
I would have never leased the car if I was given that information. It had 2000 miles on it when I leased it as it was in their loaner pool.
The dealership was only willing to make it right if I bought another lease (spend more money) but nothing to do w my current lease. The sales associate kept saying he has never seen anything like this happen before yet the dealership was not willing to do anything. Not the customer service I would expect from mercedes.
I decided to discuss with corporate, I called customer service and was assigned a case number and was told I would hear back from my executive referral manager within 2 business days.
That was 12/29. I never received a call back. I called on 1/5/24 and left a voicemail for this manager, never received a call back. I called 1/19 and spoke w the person who answered the phone who said my case was closed because he talked to the dealership.
They closed the case without even having a conversation with me? I requested a call back and was told I would hear back from this manager within 2 business days. I never got a call back. I called again on 2/2 and after being on the phone for 40 minutes with the initial person who answered the phone (receptionist or call screener) she assured me this manager was going to call me as soon as we hung up.
I never received a call. I just wanted 1 conversation to discuss what happened and was promised calls back that never happened.
Very disappointing on this brand on so many levels.
User's recommendation: Avoid Mercedes.
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Verified Buyer | Miami, FloridaBad customer service
Good morning, my name is Adrian D. Espinosa, I am a Mercedes-Benz customer, my VIN: WIN0G8DB4NV351809, I bought my brand new car 1 year ago, and want to share with you my last experience which is not the only one bad experience I have had, and on which I am very disappointed and dont think you as Mercedes Benz USA accept.
In resume, I bought my car at Mercedes-Benz Pembroke Pines dealer, then I moved closed to the Cutler Ridge dealer, so I started taking my car mainly because of car issues like this time a gas pump recall, the problem is that every time I take my car to Cutler Bay dealer they give me a kia loan car in very bad conditions (see pics), this is because they give the Mercedes-Benz loaners to their customers that bought the car from them!
So, because I bought it in another Mercedes Benz dealer they treat me different and punish me the Mercedes-Benz customer because I bought it in another Mercedes-Benz dealer???
Is this right ?
Is this the Mercedes-Benz quality service offers to all customers?
Well, it is a very bad Mercedes-Benz experience!!!
Shouldnt it be the same if I buy the Mercedes-Benz in any dealer the treatment that a customer recives shouldnt be the same for all Mercedes-Benz customers?
Now, I have to always receive the old in bad condition kia for as long as I have this car!
I talk with the service manager of cutler bay who explained me this!
I couldnt believe it!
Please, confirm me that this is correct and that I will always be in disadvantage and receive the old bad condition kia every time I bring my Mercedes-Benz car for service!
I really can not believe this from Mercedes-Benz, I didnt buy a Pembroke Pines or Cutler Bay Car, I BOUGHT A MERCEDES-BENZ!!!
Sincerely,
Adrián D. Espinosa
Very unhappy Mercedes-Benz customer
User's recommendation: Not but Mercedes-Benz
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Verified Reviewer | Sarasota, FloridaSprinter 4x4 Cargo van filled with rust and Mercedes refuses their warranty
Contacted the dealership prior to expiration of my corrosion warranty and expressed numerous places of extensive rust needing repair. The Sarasota, Fl.
office ignored me until I continually requested assistance. They sent me to AutoNation who ignored me stating I needed approval from Mercedes. This back and forth lasted months. AutoNation finally did an estimate with pictures of rust all over the top, hood, 1 side panel and inside door panel.
After exhausting attempts to follow up, AutoNation said they would only do the top??? Then they said they did not have any qualified technicians to do the work and told me to contact Tampa Mercedes although they refuse to even return my messages. I contacted corporate who turned me over to the Ft.Myers branch indicating that they would assist me. As it turns out, they connected me with a cashier who doubted that anyone there would address the issue.
A $60,000.00 product falling apart with only 29,000 miles on it.
Mercedes is TRASH. I have names, dates and messages from ALL of the people who have jerked me around for over a year on this and I will get this matter resolved one way or another.
- No response from four locations
Preferred solution: Restoration of my van in accordance with warranty requirements which are long overdue as a result of Mercedes ignoring me and running me to multiple locations to no avail. If they won't repair my van, then pay me to do so. Keith Salow
User's recommendation: Mercedes DOES NOT comply with their warranty requirements.
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Verified ReviewerMercedes of jacksonville is The Grinch that stole my daughter christmas
I am writing to express my extreme disappointment and frustration with Mercedes-Benz, a company that, in my recent experience, has played the role of the Grinch in stealing the joy of my daughter's Christmas.
I had high expectations for Mercedes-Benz and had been eagerly anticipating purchasing a vehicle from your esteemed brand. However, my interactions with your dealership left me feeling utterly disheartened and disillusioned.
I had planned to surprise my daughter with a special Christmas gifta CPO C300 car from Mercedes-Benz.
After diligently searching for the ideal car, a stylish and reliable Mercedes-Benz, for several days I came across 2 similar options at 2 Mercedes Benz dealerships Orange Park and fields.I stopped first at Fields and after a few hours of negotiation, test drive , back and forth of the Dariq consulting with his manager and signatures the deal was agreed on .
Excitement overwhelmed me as I sat across the desk from the sales representative, finalizing the paperwork and signing the deal.
Everything seemed to be falling into place, and I envisioned my daughter's excitement .. The car got sent to the car wash and got fuelled . Few minutes later Gino halilaj The manager came out with a grinch smile to turn my excitement into frustration right on christmas EVE
The excuse given by the manager seemed dubious at best- the car is was notaMercedMerced CPO due to a non OEM windshield.I suspected that the dealership might have received a better offer from another buyer but used the excuse of a a non OEM windshield to backtrack on their agreement this despite the fact that the car was listed as CPO and made sure during negotiation that CPO condition f was a deal breaker for me.
This resulted in an inability to finalize the purchase in time for Christmas. My daughter's excitement and anticipation for a memorable gift were shattered due to the incompetence and apathy displayed by your dealership manager .
Mercedes-Benz, a brand that is synonymous with luxury and excellence, has failed to live up to its reputation.
Your company's actions have not only soured my perception of your brand but have also robbed my daughter of a special moment that she was eagerly looking forward to this holiday season.
I implore you to take this matter seriously and address the issues within your dealership. I hope that by sharing my experience, you will take steps to ensure that other customers do not have to endure similar disappointments in the future.
Preferred solution: Apology
User's recommendation: cant tell if it individuel behavior or brand culture still have not had any feed explanation from the dealer
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Verified Reviewer | Sarasota, FloridaWarranty work
- Ignore
- Lie etc
- Refusal to provide warranty
Preferred solution: Repair of ALL corrosion issues or the funding by which to do so personally.
User's recommendation: When a company refuses to abide by their warranty, don't buy from them.
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Verified ReviewerThe answer to my situation was a firm no. Could not tell why the answer was no. Legally couldn’t tell me me, and stated the department was the highest.
- Nice car
- Costly repairs
Preferred solution: Price reduction
User's recommendation: Ask questions following maintenance. Find a good outside mechanic.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNeed to know who I send lawsuit to in MBUSA
- Service mechanics are scammers
Preferred solution: Fix my car as they stated.
User's recommendation: Always get your car inspected by an independent mechanic prior to giving it to Mercedes Benz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave owned 5 Mercedes, this is my last one
Preferred solution: A repair where they come and get the car - I've already taken off work 3x
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Los Angeles, CaliforniaHorrible customer service from MB
User's recommendation: Do not buy MB electric car
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Verified Reviewer | Fort Myers, FloridaWarranty work
- Endless run around
Preferred solution: Total repair or funds to repair myself.
User's recommendation: Don't count on any Mercedes Benz warranty
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Verified Reviewer | Morristown, TennesseeTerrible service
Poor customer service from Mercedes-Benz.
This is our 2nd car purchased from the Mercedes Benz dealership in San Diego and it will be our last. The dealership, San Diego of Kearny Mesa, is the closest to us.
They are terribly understaffed and it takes 2-3 weeks to get a routine service appointment with them. Recently they performed a gas tank replacement under a recall notice from Mercedes Benz. A week later the car had an engine warning light that came on and had to be towed in to the delaership. It took nearly 75 minutes to check the car in and get a loaner!
To days later I called and was told that a cannister had failed and new one has to be shipped from Germany!!!
It is now 11 days since the car was turned in and there is no word on when it will be fixed. Also, since it is a gas tank related issue, I suspect that during the recall repair, someone did something to cause the problem. It is too much of a coincidence that the problem with the canister occurred right after the recall repair and is related to the gas tank and emissions.
The service people do not follow up, and I have to chase them for updates. All you get is a voicemail that is not answered promptly.
Calling Mercedes-Benz Customer Support was also of little help!
This is no way to treat a return customer. I am not returning to Mercedes-Benz in the future unless they get their act together.
User's recommendation: Vet your delaership carefully. Mercedes-Benz of Escondido are much better.
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Verified ReviewerComplaint - 9 month ongoing issue
My frustration and disappointment in Mercedes Me Connect is beyond words. For 9 months I have been going back and for with customer service about the Me Connect Services I paid to renew in March.
Later that month I received a chargeback email that customer service had confirmed that I did not initiate. My services were deactivated and I never received a refund. I disputed it with my bank who did an investigation and said there was nothing they could do because Mercedes said they rendered the services. If that were the case I would still have access to the year long subscription I paid for.
I have not been able to use the services since March. In early September I thought the issue would finally be resolved when I spoke with Darius an Executive Referral Manager who stated a refund had been initiated and could take up to 4 weeks. I waited 4 weeks, nothing! I contacted him again, he said he did some things and I should receive it in 2 weeks, it's now been about 13 weeks and I have not received anything and still don't have the services I paid for.
I've contacted the BBB, however no one from Mercedes responds. A company who can build cars that practically drive themselves can't issue a simple refund nor provide the customer with the services they have paid for. For 9 months (March-December) Mercedes has been not been able to resolve my issue. Initially I did not want a refund after all I didn't request one!
I wanted the services but I have neither. All I've gotten out of this is a loss of $102.70 and a bunch of *** responses.
What's the point in driving a luxury vehicle if you can't enjoy all the luxuries? This is *** ridiculous!
Preferred solution: A refund AND the services for the inconvenience
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What the dealership did to your purchase was absolutely terrible. I believe what they told you was a lie.
All they had to do was to replace the non-OEM windshield back to an OEM windshield. A very simple solution if they were being truthful.