Mercedes Benz
Reviews and Complaints
Poor service!!!
User's recommendation: Do t use!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaNeed adhesive for GLC300 body repair
- Horrible customer service
Preferred solution: A tube of adhesive
User's recommendation: Not buy a mercedes
Extended Warranty
I gave up. The manager I spoke with didn’t care.I wouldn’t recommend Mercedes to anyone. Extremely disappointed!
User's recommendation: They’re better véhicule out there and service. And less expensive
VERY DISSATISFIED CUSTOMER
Terrible service
User's recommendation: Don’t use them
Financial services do not operate honestly
User's recommendation: Use different. financial services once u get your loan. They have no email
Charge me few vehicle was it 3/4 I bring it back at 3/4 dealer charge me $18 extra
User's recommendation: don’t overcharge the customer I’m fuel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck engine light is on at 91,000.
We are very disappointed about having a GLC 300 ****. Its at 91,500m.
The check engine light just went on. Theres no power or boost when pressing the accelerator. We took the vehicle to an authorized Mercedes repair shop and they said an error code led them to diagnosing a bad turbo waste gate (vacuum solenoid) which they said is internal to the turbo and cannot be replaced or repaired without replacing the entire turbo with a new one. The total repair plus tuning the new turbo will cost a crazy staggering amount of approximately $7000!
We bet JP cars wont have this kind of problem at this mileage.
Comparing with Japanese cars, MB seams a trash.
Wed like to know, for this model at this mileage, if the problem were having is common.
The garage people told us that the maker redesigned the turbo to avoid what we were facing. Sounds like the old turbo was a factory defect.
And there was NO recall in it!!! This is BAD!
Preferred solution: Refund the price we paid the garage to fix the turbo.
Being ripped off for servicing and being lied upon it
- No pros
- Lie all he time
Preferred solution: Price reduction
User's recommendation: do not go to Mercedes Benz for you car issues
My brand new care broke down its been 47 days and still not fixed
Preferred solution: Full refund
Complaining
Preferred solution: I have warranty on my van and they call me cost me $10,000 for a brick
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy did smart benz tell me my call is to old and they will not work on my car
- Leave the usa
Preferred solution: Do work on my 1999 slk 230 kumbuster
User's recommendation: Do not buy them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTele aid system
Preferred solution: Issue fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service since the cave man days
545 Centavo
Redding, CA 96003
530-953-****
530-953-****
Hello.
My name is X and I'm a retired customer service VP that worked for a Fortune 25 company. I desperately need your help as I'm asking you to investigate the unbelievable number of unreturned calls and lack of information/updates/confusion/vehicle resolution requirements shared by both your service associate and site manager (Literally hundreds).
I am at my wits end and no longer know how to resolve this issue. To manage the length of this email, I'll try to offer high level information and I'm willing to share in depth details if you need them.
In 2021 I was living in California. I have several Benz's, but this issue is in reference to my 2007 Mercedes Benz s600. This car was sitting in my driveway unused as it leaked radiator fluid, the battery would not hold a charge, it needed some minor cosmetic fixes and I have another daily driver car.
My father came to town to visit and told me how much he liked the car and I offered to get it fixed up and give it to him as a gift. I paid a gentleman to tow the car to your Sacramento Mercedes Benz dealership at 1818 Howe Street. It was there that I met one of your service associates named Jason. Please note, before dropping my car off at your dealership, mechanically it ran perfectly.
I was only serviced prior at Benz dealerships as I would not let anyone other than a certified Benz professional touch any of my cars. The only issue that added to the "things to fix"list was when the vehicle was being transported, the gentleman let the car slip off of the loading ramp ((6-12 inches) and the side of the ramp and punctured the oil reservoir,
I'll now detail what has happened at a high level:
~5/20/21 - Had my 2007 s600 dropped off for a service quote
~5/21/21 - Jason provided me with a quote to have all issues fixed. I approved of having the work done
~6/23/21 - Jason provided me with a new quote. I approved to have the work done
~7/5/21 - Jason let me know the parts were installed, but the car was misfiring and he needed time to find the cause of the issue.
I agreed
~7/X/21 - I notified Jason that my mother, who lives in Chicago, suffered a stroke and that I would not be able to deal with the car until I got things with my mother stabilized. This required that I move to Chicago.
~Over the next several months, Jason contacted me twice and asked me if I wanted to sell the car. I declined as I told him I still needed to get it fixed, but needed some time to tend to my mother
~7/20/22 - I contacted Jason and let him know I was ready to pay and pick up the car. Jason contacted me about what was owed (Approximately $5,000).
I told him I would make 2 payments on specific dates over the next few weeks, which I did as promised.
~7/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car.
~7/28/22 - Jason contacted me and said the car was still misfiring. Offered another quote for approximately $5,000. I asked if I paid this amount, would the issue be resolved and he stated he did not know. I approved of having the work done.
~7/29/22 - Jason let me know the parts were ordered.
~7/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car.
~8/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car.
I escalated to customer service leadership and even they voiced frustration after numerous unsuccessful attempts to reach them and/or broken promises to return my calls.
~8/16/22 - Jason contacted me to let me know the car was still misfiring. He offered me another quote for another part. This part related to a part that he said I needed in a previous conversation and I asked why wasn't this part included in the previous quote as they were related. He did not respond to me.
I sent another text stated that it seemed as though we were constantly ordering parts, yet when I asked if the part needed would resolve the issue.
~Every time I did manage to speak with him, I asked if he knew what the resolution was and he stated no. I then asked, how they knew which parts to order if they didn't know what the cause of the issue was??? Again, no response from him. It became very apparent, they did not know what the solution was to fix my car.
-8/17/22 - Jason contacted me and said the parts were ordered.
~8/X/22 - I called and spoke with Jason and let him know that my wife and son were in Sacramento and because of the extreme weather related heat, their flights were getting cancelled as they were travelling with our dog.
Desperate to get home and back to work, my wife wanted to pick up and drive the s600. I contacted Jason to let him know this and asked him if the care was road ready, again he said no.
8/18/22 - Present - I have received no updates and have called numerous times and have not received a single update. Please look at the call logs and you will be surprised at the numerous (tens if not over 100) calls I made that were not returned over the course of months???
Please advise, does my car need to be shipped to Germany to have one of your engineers fix it?
As a former leader of numerous customer service teams, never, ever in my 20+ year career history have I ever come across this level of poor customer service. It's very simple, I wanted to do a good thing for my Dad.
I took the car to your dealership to be fixed, and your service team agreed to do the work. A life challenge for me occurred and the car sat for several months. When things stabilized for me, I was told what I owed and I paid as promised. I've spent $5,000 and been asked for more money and have been told they don't know what the cause of the issue is???
I'm literally waiting for Jason to suggest that I replace every part on the car from front to back bumper, with a brand new part and maybe that will resolve the issue?
Here's what I want:
Option 1
1) What-My car fixed and ready to be picked up
2) When-Immediately
3) I want it running at a minimum at the same level as when I brought it in.
4) I will not spend another dime on my car to go on a exploration/guessing mission with Jason and your Techs
5) I would appreciate a full investigation where you determined why Jason and his manager were determined to not return my calls.
Please note the number of call back requests and the times I was ignored. I was only with me voicing my next contact being with corporate, that they returned my calls
Option 2
1) If necessary, please share the date I can arrange to have my car picked up.
2) Please provide the contact number of your attorney as I'm willing to pick up the car, as is, unfixed as it seems no one at the Sacramento site knows how to fix my car.
I respectfully await your response regarding next steps.
- Great cars
- No control over the situation
Preferred solution: All of the above
User's recommendation: Their cars are great. They must have low margins because they can’t seem to be able to afford adequate service support. If you have car issues, either fix it yourself or pay to ship your car to Germany to have a service engineer fix it. I also believe their company policy doesn’t allow them to make outbound phone calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cherry Hill, New JerseyDo not ever buy a Mercedes’ !!! Service is the worst my car is been in for multiple times I only put 15,000 miles on it it’s in the service shop more that I have it. They never have a loaner car for m
- 000 miles on it
- There are no pros so far my experience just cons service is horrible and my car is in the shop constantly and i only put 15
Preferred solution: Full refund
User's recommendation: Never buy a Mercedes
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