Mercedes-Benz Phone Numbers and Emails

Toll-Free Number:

  • (877) 496-3691
    Takata Recall Hotline

Customer Service:

  • (800) 654-6222
    Mercedes-Benz Financial Services
  • (800) 367-6372
    Roadside Assistance, Connected Car Services

Headquarters:

  • (201) 573-0600
  • +49711170

Legal:

  • (833) 808-5050
    CCPA Inquiries
  • (866) 701-5053
    Limit Personal Financial Information Sharing

Mercedes-Benz Emails:

Jobs/ Career
Legal
CCPA Inquiries, Privacy Inquiries
support@mbusa.com
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Mercedes-Benz Contact Information

Mercedes-Benz Website:

Mercedes-Benz Help Center:

Corporate Office Address:

Mercedes-Benz USA, LLC
1 Mercedes-Benz Dr.
Sandy Springs, Georgia 30328
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 9:00pm (ET)


Locations:

Northeast Region

Morris Corporate Center 3, Bldg. D

400 Interpace Parkway

Parsippany, NJ 07054

Western Region

3860 North Lakewood Blvd

Long Beach, CA 90808

Central Region

9399 West Higgins Avenue

Suite 210

Rosemont, IL 60018

Southern Region

13470 International Parkway

Jacksonville, Fl 32218

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Mercedes-Benz Rating Based on 86 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Mercedes-Benz Customer Service Calls

189 TOTAL
CALLS
01:47 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mercedes-Benz Customer Service?

Request for Information Question:

  • “Concern”
  • “Information about AdBlue for sprinter”
  • “Question on warranties”

Product/ Service Question:

  • “Help with connecting garage door opener”
  • “Faulty work performed on my car. Over charged. Lots of problems”
  • “To get my broken car back from Bedford Ohio in the shop for faulty 48 volt battery”

Staff Question:

  • “The service I received at one of the Mercedes dealership in syracuse nu”
  • “Help missing items off car after service”
  • “Service coupon”

Payments and Charges Question:

  • “Payment”
  • “Set up Automatic monthly payments”

Return/ Replace Question:

  • “Return of lemon, car not working properly”
  • “Fuel pump replacement for a 2006 Mercedes E350”
  • “Inquire how i can get a key replacement”

Account Question:

  • “Account”
  • “Ml 350 balance shaft/ timing chain”

Other Question:

  • “3 plus weeks car undriiveable”
  • “Warrantee”
  • “Need email address”

About

Mercedes-Benz Delivery Policy
To read more: https://www.mbusa.com/mercedes/european_delivery_program
Top Mercedes-Benz Services

Mercedes Benz Customer Care, Mercedes Benz Car Repair, Mercedes Benz Last Fan Standing Deal

Top Mercedes-Benz Products

Mercedes Benz Car, Mercedes Benz Car Warranty, 2014 Mercedes Benz Ml 350 Car

Mercedes-Benz Pros and Cons

Pros: Nice cars, Have a real human at phone, Good performance, Driving, Comfy ride

Cons: Customer service, Sevice is suck and attitude od staffs are bad, Excuses but no action, Lack of assistance with problem from dealer and corporate, Failure to service

Summary

The company was established in 1871 by Karl Benz. Mercedes-Benz is a division of Daimler AG. At the present time the company is headquartered in Stuttgart, Germany. The company is one of the leaders in the automotive industry. It produces luxury vehicles, vans, trucks, buses, hybrid vehicles, tuners, robot cars, bicycles and engines. The buses produced by the company are manufactured mainly for Europe and Asia. The company has also manufactured a supercar with McLaren Cars. Among the most famous models produced by Mercedes-Benz are Mercedes-Benz C111-III, Mercedes-Benz Auto 2000, Mercedes-Benz F 200 Imagination, Mercedes-Benz F 600 HYGENIUS, Mercedes-Benz F 700, Mercedes-Benz Vito, Mercedes-Benz Sprinter, Mercedes-Benz Vario and many others.

Mercedes-Benz reviews and complaints

Mercedes-Benz is ranked 75 out of 430 in Auto category

Area Served

USA, Other, Asia

Payment Methods

American ExpressVISA

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