To : after sales managers
Repair & maintenance manager
Who is may concern
From : Eng. Reham El Massry
Owner of : Mersedes- Benz B150 model 2009
Dear sir ,
This is a short notice & kindly bring your attention to my long lived problem with my mercedes car
I'm an architect. In 2009 decided to buy and invest in a merceds , mainly reputed for a long life, time & trouble-free vehicle & not for the luxury of the car
I bought the car and since day one, very regular in the periodic services at ANA
ALEXANDRIA NATIONAL AUTOMOTIVE the one only authorized service agent in Alexandria Egypt
One month ago , my car recorded 116000 km , yet all of a sudden faced with operation problem. took the car to the agent and they replied I need to change the valve body of the gear box , a matter that is beyond my financial means at the moment by approximately EGP 20000, further investigation lead to the fact that,despite my regular service visits , the authorized personnel totally ignored to change the gear box oil of the 60000km service as per manual instructions , Furthermore I have done three periodic services after that one up-to-date the oil was never changed , Apparently being the cause for the defected item
Having said that, I'm bringing matter to your attention with the request to kindly approve & instruct ANA to change defected item of no expenses from my part
For ease and reference , I'm attaching the full periodic service reports and hope to hear from you soon as the absence of my car is hindering my job performance
10 reports are attached of the periodic services
Thank you & Best Regards
Reham El Massry
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- Product or service
- Auto Repair
- Review category
- Service Centers and Repairs
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