Product: Mercedes Benz Customer Care Clear all filters (4 of 4 reviews match)
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Called MBUSA to complain that dealer had crashed my $200K Mercedes in his shop causing tens of thousands in damage and I haven't heard from anyone in management at the dealership about the accident.Just a call from the service assistant that the car would be late...
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1.4
Product
Mercedes Benz Customer Care
I liked
  • Have a real human at phone
I didn't like
  • Delegated back tothe problem creator
  • No control over the situation
  • Real human was totally uninformed
#1204634
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Mercedes Benz - Recall notice not executed
Don’t believe Mercedes Benz (MB) when they say on their commercial “[Mercedes Benz] is not about doing one thing well, but about doing everything well.” I received a letter from MB corporate in March of 2017 (it is now October of 2017) which states on the outside of...
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1.7
Product
Mercedes Benz Customer Care
I didn't like
  • Excuses but no action
#1119038
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After my last two horrible experiences with Mercedes Benz USA I will no longer be a Mercedes customer, despite having been a Mercedes buyer for some forty-five years. I was locked out of my Sprinter RV which had a dead battery and was in storage. I knew the electronic...
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Anonymous
Anonymous

I agree never ever buying another Benz.Pieces of junk and poor service.Really a small amount of water spills in the back and you have non-warntied electrical damage! Amazing t...

Product
Mercedes Benz Customer Care
I didn't like
  • Customer service
  • Bad service
#1055398
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I phoned Mercedes Benz Financial Services for my Natis documentation on Friday, 18 November 2016 and was told 3-5 working days. Since I was in a hurry as I found a vehicle that was being kept for me, I enquired as to me collecting due to the urgency, I was told 3 - 5...
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Product
Mercedes Benz Customer Care
#962606
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