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Pissed Consumer Interviews ?

Don’t believe Mercedes Benz (MB) when they say on their commercial “[Mercedes Benz] is not about doing one thing well, but about doing everything well.” I received a letter from MB corporate in March of 2017 (it is now October of 2017) which states on the outside of the envelope, in large, bold, red and capital letters “SAFETY RECALL NOTICE” and “IMPORTANT SAFETY RECALL INFORMATION.” The envelope also said “Issued in Accordance with Federal Law.” MB’s handling of what is now 7 month old URGENT letter shows that they are not handling this debacle well, which in turn proves they do not do EVERYTHING WELL. I am now asking myself what else are they lying about (they lied about handling EVERYTHING WELL) to me and all of their other customers and potential customers. When I spoke with Randy, a manager in MB’s corporate office in Atlanta (770-705-0600 x4647), all I heard were excuses for why they have been unable to secure the needed parts to comply with the recall. Usually when a company states that they do EVERYTHING WELL that doesn’t include making excuses for not performing IMPORTANT SAFETY RECALL product replacements, at least that has not been my experience. My issue is not insignificant. It involves a safety feature that became law in 1998. (“On September 1, 1998, the Intermodal Surface Transportation Efficiency Act of 1991 finally goes into effect. The law required that all cars and light trucks sold in the United States have air bags on both sides of the front seat.”) MB is not following through on a replacement part that has been a legal requirement for cars sold in the United States for almost 20 years. Does this sound like the actions of a company who says: “Mercedes Benz is not about doing one thing well, but about doing everything well?” Does it sound like a company that is concerned about the safety and welfare of their customers? 2012 Mercedes Benz C250
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Mercedes Benz - Diesel Oil cooler gasket leak

At 70,000 my ML350 bluetec had a bad oil leak that needed a week of work for a defective gasket! and $2000 bill!!! I called MB USA and no response!! A common problem of poor materials and bad engeneering!!
#1362298
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I have a 2014 C class and in Feb. 2018 the paint started looking like it has wax build up on it. It lasted a few weeks and then faded as fast as it appeared. I took it to a detail shop , thinking it was wax build up and just needed to be buffed, but he said it was...
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2.7
I didn't like
  • I was at the dealership 8 hours for an oil change
#1360703
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i am driving Mercedes Cars for a long time. I like the Car, i like the Service, but they promise you and promise you and you be on standby and nothing is done in the time they promise. I brought my Car in at 2 PM of which I had a promise. I brought the Car in at 1PM...
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2.0
I didn't like
  • I left my car for recall
#1355935
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Mercedes Benz of Austin told me over the phone that the B service on a GL450 would be a minimum of $411 and consisted of an Oil and filter change plus a lot of checks (Fluids, leaks, joints, etc). When I responded that an oil change couldn't possibly cost $411 I was...
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Anonymous
Susan Aghai

After 35,000. miles depending on how you drive YES!! Your front brakes may need to be changed. As I am sure you probably know....The front brakes take the most impact on stopp...

2.1
I didn't like
  • Service cost
#1332460
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My Mercedes was not kept in a garage, only in the driveway. A storm came and water got into the car, floors on both side of the car. I read on the internet if you don't clean the vents on the bottom of the windshield to prevent water back up in the car. Insurance...
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#1323622
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I have a 2007 E550 Mercedes. When the car had only 35,00 miles, we discovered by mere chance that we had a swimming pool of fuel under the back seat. Just imagine if someone lit a lighter inside this car. I am sure it would have exploded, and I would have lost my...
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1.0
I didn't like
  • Quality of their car
#1304488
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I traded in my 2010 GLK350 in January 2018 for a 2018 GLC300. This was a big mistake. My GLK had the V6 engine which was powerful, responsive, and quiet. The GLC has the turbo 4 cylinder which is petty, but drags a lot if you do not accelerate hard. The engine sounds...
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3.2
I liked
  • On the road perfomance
I didn't like
  • Transmission and tires
  • Engine
#1277554
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Mercedes Benz - They should not be called customer service.

Our car has been awaiting a repair that originaly was going yo take 1 hour. It has now been in the dealership for ten days. No one will return our calls or update us. We are abandoned.
1.0
Details
Customer service
Staff
#1272487
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I have had 2 separate occasions where my 2006 E500 has stalled and left me on the road almost rear ended. Thank god both times I was able to make it to the side of the road shut engine off (apparently resets the dash) and was able to drive home. Both times they...
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1.3
I didn't like
  • No response on serious safety issues with car
  • Very expensive
#1258817
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Contact Mercedes Benz

Mailing Address:
Daimler AG
Mercedes-Benz Untertürkheim Plant Mercedesstraße 137
Stuttgart, Germany 70327
Phone:
+49711170
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My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor...
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1.0
I didn't like
  • Limp mode of sprinter van
#1254454
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