Mercedes-Benz Reviews and Complaints | mbusa.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 22, 2022 Mary W Dai

2020 GLC350e 14,121 miles caught on fire m/2/2022 and is totalled

The 2020 GLC350e plug-in hybrid with 14,121 miles was burnt and totaled March 8, 2022. Although still under warranty, MBUSA LLC Sandy Springs GA's position repeatedly was that the cause of the fire is hot surface ignition and is not responsible for the outcome. I have only taken the care to Benz dealerships and have all the maintenance records to prove this. This position taken by MBUSA is callous and irresponsible. There is no offer of any compensation even though the car was still under warranty. It is typically a giant vs. goliath metaphor.

User's recommendation: Don't consider purchasing a 2020 GLC350e plug-in hybrid.

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Featured

#3784554

Pros

Great vehicles
Beauty of car

Cons

Engine
All bad

Loss

$69000

Preferred solution

Full refund

New Reviewer

Jul 27, 2022 Marcia H Ihn

I am a working widow woman who went out to my 2015 Mercedes SUV and the fan was running. I could not start my car. I tryed calling the service department to see what I should do and left a message.

Called the service department and the 1 800 number and had to leave messages. No one returned my call. My car wasn't going anyway so the battery was disconnected so the fan would stop running. I also heard another noise from under the motor as well. Left the car over...

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1 comment

Jul 27, 2022 PissedConsumer2220906 #2220906

You didn’t state when you purchased it and what type of warranty (if any) exists.

0 0

#3799349

Preferred solution

Price reduction

New Reviewer

Jun 28, 2022 Thomas G Mkm

My new AMG GLB 35

1.0

I have owned many luxury vehicles in the past. My new 2021 blew a cylinder just after driving it several miles. I was told to come for a 10,000 check up & never told that there is a charge for this service. When picking up the car I was presented with a bill ?? I have never experienced this with any brand or dealer before.After a feedback - I never received a response. Very disappointed .

User's recommendation: Inform customer of charges before service is provided.

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1 comment

Jul 28, 2022 Thomas G Mkm #2221328

Never received a response to my complaint !!

0 0

#3712956

Location

Englewood, New Jersey

Cons

Never informed about service charge

Loss

$500

Preferred solution

Full refund

New Reviewer

Jun 20, 2022 Robert K Egj

5 service call for same issue

My 202* *** C class has been serviced 5 times for the same issue. The vehicle never stops while it is running but refuses to start after i park or return after its been sitting for a while. My last service call the old key fob was replaced with a new one. 2 weeks later...

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#3689748

Location

Sacramento, California

Preferred solution

Let the company propose a solution

New Reviewer

Jun 17, 2022 Erin R Gfy

Discrimination

Hello, I am preparing to file an discrimination lawsuit due to the unfair and unjust treatment I have received. My 2020 GLE 450 was involved in an accident on 2/26. It has yet to be repaired due to an indefinite back order of a knees airbag. The ETA consistently...

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#3680635

Location

Saint Louis, Missouri

Pros

Good performance

Cons

Unethical
Customer service
Failure to service

Loss

$15

Preferred solution

Let the company propose a solution

New Reviewer

Jun 02, 2022 richard r Zvd

Exploding sunroof

1.0

I have 2018 GLS 450 less than 50,000 miles .. Garage kept . The sunroof exploded outward as it shattered into a million pieces. No other vehicles near by to sling rocks...no trees near by. Now with many class action lawsuits filed you would thing a recall would be in the works.. I just paid $1600 dollars to replace it. I have owned 5 Mercedes this will be the last.

User's recommendation: BUYER BEWARE.

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1 comment

Jun 08, 2022 PissedConsumer2193060 #2193060

Experienced same exact thing with my 2016 C300. Sunroof exploded out of nowhere and no impact from objects.

Had to fork out $1800 to replace at the MB dealership who refused to cover. Highly recommend everyone who has experienced this to report to NHTSA

0 0

#3631990

Location

Summerville, South Carolina

Pros

Great vehicles
Good performance

Cons

Lack of assistance with problem from dealer and corporate

Loss

$1607

Preferred solution

Let the company propose a solution

New Reviewer

May 26, 2022 Thomas M Mki

Emission Mod

1.0

Recently had the Emission Mod Program performed on my 2015 ml250. I was told at the dealership that I needed to contact MBUSA to find out how I submit the invoice for the work to get the rebate offered for this service. I've been on hold at your 800 number for 10 minutes and it doesn't look like I am going to be able to speak with a real person. Can you help me with this?

User's recommendation: I can't seem to get a response to my questions, and no one ever answers the 800 number...

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#3612951

Location

Anacortes, Washington

Preferred solution

Information as to how I submit my invoice for the emission rebate.

New Reviewer

May 11, 2022 george r Nfj

Repairs

We currently have a 2020 diesel Sprinter van and lease a 202* ***GL SUV. Our experience here in Denver, Colorado in regards to obtaining service for our vehicles has been horrifying. We have had recalls on our Sprinter and have been told by the dealer 3-4 months....

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#3563750

Location

Littleton, Colorado

Pros

Great vehicles

Cons

Poor service

Preferred solution

Deliver product or service ordered

New Reviewer

May 09, 2022 Virgil U

I have a questions about recall repair

1.0

My question is I was taking my van to Winslow Ville Oregon for transmission service then they told me this model they have a recalls And I said okay then after that when they opened up to get that exhaust to replace it they broke something radiator and they told me the...

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1 comment

May 09, 2022 PissedConsumer2180179 #2180179

Your complaint is with the company doing the work and not the car manufacturer. Even if it is the dealer it is a 3rd party company, You can call the manufacturer and see if they can put pressure on the dealer to fix what they broke.

Talk to the service manager first. If you get no response then call Mercedes. Do not open up with I am calling Mercedes. Open up trying to get the dealer to fix it.

If the negotiations fail then say you are going to call the manufacturer and complain about the dealership.

If they broke something that was not already broken they should pay for it. If they discovered something broken then you should pay for it.

0 0

#3558221

Location

Portland, Oregon

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New Reviewer

May 03, 2022 John C Zxf

Safe trailer towing with GLS450

Update by user Jun 03, 2022

I wrote to Ms. Mackenzie Doorman, Director, Engineering, MBUSA on May 5, 2022, both email (mackenzied@***.com) and US Postal and have not yet received a response; neither from Ms Doorman nor a delegate.Earlier, I used their Web site for support which circled me back...

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#3538854

Location

Sarasota, Florida

Preferred solution

Let the company propose a solution

Apr 26, 2022 PissedConsumer3518187 of Mount Laurel, NJ

Terrible customer serive and support at Fresno mercedes

2.8

As mentioned before, Mercedes Benz of Fresno broke two pieces in my trunk. One was the plastic cover that goes over the latch and the left side of the partition that closes to allow convertible hard top to fold down. They not only broke it, they had the audacity to...

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#3518187

Location

Mount Laurel, New Jersey

Apr 23, 2022 PissedConsumer3509926 of Inglewood, CA

Mercedes-Benz USA dishonesty concerning launching the C class 2022

The C Class 2022, has been delayed multiple times. USA MB has delayed launching since the end of 2021. At the same time other countries have specific launching dates. This is unfair as a consumer and obviously the USA MB is not passing regulatory measures. Im not sure if I want to purchase this car my friends feel the same way. There are multiple reasons for the low rating of Mercedes-Benz.

User's recommendation: I am reconsidering the car I will purchase for 2022.

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#3509926

Location

Inglewood, California

New Reviewer

Apr 18, 2022 Terrence C Ikg

About my Mercedes g 550

3.3

I was currently at Mercedes-Benz to pick up my vehicle the car wash was down my rooms was damaged after I wash my car myself and theyre denying that they did anything.

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#3495972

Location

Pittsburgh, Pennsylvania

Preferred solution

Full refund

New Reviewer

Apr 14, 2022 23bd371

Upcharged 200K over MSRP

I was notified today that I would have to pay 200,000 USD over MSRP for a vehicle I ordered. Not acceptable by any means whatsoever. I would like to know Mercedes Corporate stance on letting their dealers charge clients of a 2+ decades a two hundred thousand over sticker? Is this how Mercedes wants to retain customers?

User's recommendation: Only pay MSRP, not one penny more.

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#3487102

Location

Las Vegas, Nevada

Pros

Mercedes products are great

Preferred solution

I simply want the truck I ordered and gave a down payment so when the G63 Squared would be available I could get mine. I will pay MSRP, but not one penny over and made this clear to the dealership when I picked up my 2021 G63.

New Reviewer

Apr 06, 2022 Giordano F

A problem wt a ozone sensor

2.3

The ozone sensor in mi radiator I replaced 3 times engine light stile on I shunt have to replace a radiator and a sensor afain to se if it works this is the worst car I have purchase 2014 c300 sport I purchased at 60k I put only 10k in 2 years and already is giving me problems a also a mecanic I never have a car to be such piece of crap

User's recommendation: This problem should be cover by Mercedes Benz.

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#3466208

Location

Philadelphia, Pennsylvania

Loss

$1000

Preferred solution

Let the company propose a solution

New Reviewer

Mar 29, 2022 SusheelKumarRaoSadhuneni R

Unsatisfied srevice

1.0

Update by user Mar 29, 2022

Service people simple say send the vehicle we will check. They don't understand that I had to postpone my works or else I have to arrange any alternative.This is not acceptable from "Mercedes Benz"

Original review posted by user Mar 29, 2022

Not resolving problem of my vehicle since one month. In display it shows battery issue check owners manual sent vehicle 24th February 2022 and 22nd March for same problem kept the vehicle for one week and returned with same issue. Fed-up with the excuses. Again asking me to send the vehicle to check.

User's recommendation: Never.

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#3444693

Location

Hyderabad, Telangana

Pros

Engineering

Cons

Excuses but no action

Preferred solution

Let the company propose a solution

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Style and Design	3/5
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Interest Rate	2/5
Diversity of Products or Services	2/5
Website	2/5

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