Mercedes Benz Reviews and Complaints

Don’t believe Mercedes Benz (MB) when they say on their commercial “[Mercedes Benz] is not about doing one thing well, but about doing everything well.” I received a letter from MB corporate in March of 2017 (it is now October of 2017) which states on the outside of the envelope, in large, bold, red and capital letters “SAFETY RECALL NOTICE” and “IMPORTANT SAFETY RECALL INFORMATION.” The envelope also said “Issued in Accordance with Federal Law.” MB’s handling of what is now 7 month old URGENT letter shows that they are not handling this debacle well, which in turn proves they do not do EVERYTHING WELL. I am now asking myself what else are they lying about (they lied about handling EVERYTHING WELL) to me and all of their other customers and potential customers. When I spoke with Randy, a manager in MB’s corporate office in Atlanta (770-705-0600 x4647), all I heard were excuses for why they have been unable to secure the needed parts to comply with the recall. Usually when a company states that they do EVERYTHING WELL that doesn’t include making excuses for not performing IMPORTANT SAFETY RECALL product replacements, at least that has not been my experience. My issue is not insignificant. It involves a safety feature that became law in 1998. (“On September 1, 1998, the Intermodal Surface Transportation Efficiency Act of 1991 finally goes into effect. The law required that all cars and light trucks sold in the United States have air bags on both sides of the front seat.”) MB is not following through on a replacement part that has been a legal requirement for cars sold in the United States for almost 20 years. Does this sound like the actions of a company who says: “Mercedes Benz is not about doing one thing well, but about doing everything well?” Does it sound like a company that is concerned about the safety and welfare of their customers? 2012 Mercedes Benz C250